CRM solutions and robots: Leveraging data for the best customer experience
By Ken Jacobsen on June 22, 2016
Business software is just a single technological solution companies use to interact with customers.
Microsoft Dynamics CRM social engagement helps makes sense of social media slang
By Ken Jacobsen on June 15, 2016
Companies implement Microsoft Dynamics CRM software to track consumer preferences, opinions and demands online.
Catch every sales opportunity with Microsoft Dynamics CRM Online
By Ken Jacobsen on May 4, 2016
As people favor self-sufficiency, CRM solutions become increasingly important.
eCommerce requires well integrated CRM and ERP business solutions
By Ken Jacobsen on March 17, 2016
Servicing consumers well with an eCommerce channel requires a solution offering well integrated CRM and ERP business solutions.
CRM solutions should help retailers compete in 2016
By Ken Jacobsen on March 8, 2016
Traditional brick-and-mortar retail businesses need CRM solutions to adapt if they want to keep up with online competition.
Microsoft Dynamics CRM for real estate solution enables tracking both sides of business
By Ken Jacobsen on February 25, 2016
A Boston company offers a unique service for clients and selected Microsoft Dynamics CRM for real estate solution that could be configured to their unique business.
What customers aren’t telling you: CRM data that indicates consumer dissatisfaction
By Ken Jacobsen on December 15, 2015
Microsoft Dynamics CRM provides users with the software features needed to track customer engagements and generate insight into buying behaviors.
Using CRM data to show gratitude during the holidays
By Ken Jacobsen on December 1, 2015
Utilizing CRM solutions allows companies to thank clients, suppliers and employees in a way that will resonate long after the holiday is over.
Microsoft Dynamics CRM solutions for proactive customer engagement
By Ken Jacobsen on November 8, 2015
Microsoft Dynamics CRM solutions focus on providing businesses with the tools they need to offer optimal customer service.
Businesses want CRM solutions with social capabilities
By Ken Jacobsen on October 25, 2015
The question is no longer, “Should a company have an online presence?” but rather, “What kind of sites should a business be on?”
