Microsoft Dynamics 365 Customer Engagement (CRM)

  • Diminish Downtime and More with Microsoft’s HoloLens and Dynamics 365 Field Service Mobile Technologies

    By Ken Jacobsen on April 13, 2021

    As a small-business owner with tight deadlines, there’s no time for downtime. When you make commitments to clients  — who have their own make-or-break deadlines — you can’t afford to be late; patience ceases to be a virtue when being behind schedule be …

  • How the Easter Bunny manages his eggs using Microsoft Dynamics

    By Ken Jacobsen on March 25, 2021

    Hi, the Easter Bunny here to tell you how Microsoft Dynamics 365 Customer Engagement from the TM Group has changed my life! Using it has made me so much more organized – plus it’s a whole lot easier than my old, antiquated card filing system. Now I can …

  • How Microsoft Dynamics can improve efficiency for staff now working remotely

    By Allie on May 18, 2020

    For the millions of Americans, working from home was something of a luxury. Fast forward to today: Working from home has become a necessity due to COVID-19. This contagious virus has upended life for virtually everyone in the world. According to recent …

  • Why migrating to Microsoft Dynamics 365 from Salesforce is a smart move

    By Allie on March 26, 2020

    If small and medium-sized businesses (SMB) are the lifeblood of the U.S. economy, customers serve as SMBs’ sustenance: without them, survival is virtually impossible.   The sales process these days is about so much more than dollars and cents. It’ …

  • A la carte pricing model comes to Microsoft Dynamics 365 Customer Engagement

    By Allie on March 23, 2020

    When it comes to choices for consumers and business owners alike, this is the golden age. Thanks in large measure to technological improvements, the ever-expanding internet and healthy competition, people have plenty to pick – from their side dishes at …

  • What Is Dynamics 365?

    By Allie on March 6, 2020

    From providing superior customer service to staying on top of operational costs, running a business is a contact sport. The decisions made, which inform your management style, ultimately determine whether you win or lose. But what if you had the busine …

  • Why Microsoft Power BI is the gift that keeps on giving

    By Allie on December 20, 2019

    Christmas time is here once again – the season of perpetual hope, merriment, good tidings of great joy and gifts galore. What do you hope to find waiting for you under the tree this year? As a business owner, one of the very best presents you could pos …

  • How Microsoft Dynamics 365 can help with high expectation customers

    By Allie on December 3, 2019

    It is said that if you come into any experience with low expectations, you’ll never be disappointed. But in an era of instant gratification, such a stance is unrealistic. If customers don’t receive the kind of service to which they’re entitled, many ha …

  • Don’t Be Afraid: How Microsoft Dynamics Can Improve Your Business

    By Allie on October 30, 2019

    Did you ever read “Frankenstein” by Mary Shelley in high school? If you did, you know the legendary tale has a multidimensional plot about a complex creature – who was largely misunderstood. In many ways, the conclusions drawn by those who initially in …

  • What You Can Expect From Wave 2 of Microsoft Dynamics 365

    By Allie on September 4, 2019

    It’s that time of year again. Summer, the season that yields peaches, picnics and picture-perfect sunsets, is nearing its conclusion. You knew it was coming and it still doesn’t make it any easier to see it go. However, fall – filled with fairs, foliag …