From Delays to Data-Driven: Transforming Operations with Business Central
Video Summary
Read to blog about this project below, or view this video summary of the blog.
A leading manufacturer of high-precision cutting tools has been serving industries like automotive, aerospace, and woodworking for years. Their products — specialized metal components — are essential to machining and manufacturing. Thanks to a strong customer base, the company has built a reputation for reliability and quality.
But as they grew, their outdated systems couldn’t keep up. Operational inefficiencies started to cause real challenges. To fix this, they turned to The TM Group (TMG) for help.
The Challenges
The company faced several issues:
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Manufacturing and shipping delays It was difficult to ship and invoice products on time, leading to major bottlenecks. |
Disconnected systems Customer service and sales teams used different processes, making it hard to share information and work together. |
Lack of real-time data Without a central system, leaders couldn’t easily track manufacturing, orders, or financials. This slowed decision-making and planning. |
They needed an ERP solution to bring everything together — and fast.
The Solution
TMG recommended Microsoft Dynamics 365 Business Central, along with Dynamics 365 Sales and Customer Service. The setup included Financials, Manufacturing, and Intercompany modules to improve operations across the board.
TMG also added tools to boost functionality:
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TMG SaaS Insights for system monitoring and reporting |
iSolutions Credit Card Processing for secure payments |
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eOne SmartConnect and Popdock for integration and data access |
Insight Works apps for product configurators, warehouse management, and shop floor data collection |
Together, these solutions gave the company better automation, clearer visibility, and smoother workflows.
Some of the biggest improvements included:
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Centralized data Teams could now track orders, manufacturing progress, and financials in real time. |
Faster shipping and invoicing The company hit one of its main goals — shipping and invoicing orders on the same day. |
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Better customer service CRM and customer service tools were fully integrated, speeding up response times and boosting customer satisfaction. |
One processes Unified customer service and sales process increased team morale and understanding. |
With their new system, the company is now positioned for growth, ready to add new features as needed.
Overcoming Challenges
Like any big system change, the transition had hurdles.
Employee adoption was key — but because the company had some experience with time collection tools, the learning curve wasn’t too steep. Plus, the team's strong technical background and understanding of manufacturing helped smooth the rollout. Good leadership and structured training sessions made a big difference in getting everyone on board.
The Benefits
Since implementing Microsoft Dynamics 365 Business Central, the company has seen big improvements:
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Higher efficiency Less manual work, faster data entry, and more accurate tracking and invoicing. |
Smarter decision-making Real-time insights help leadership make quicker, better decisions. |
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Stronger customer support Integrated systems mean faster response times and better teamwork. |
Room to grow Their new system can easily scale as the company expands. |
Future Plans
The company isn’t stopping here. They’re looking at expanding CRM capabilities to improve sales management and adding more automation with Microsoft Power Platform tools. Their goal: keep refining operations and boosting performance.
Conclusion
This successful ERP implementation shows how the right technology can drive real business improvements.
With their new system in place, the company is better equipped to grow, serve customers faster, and keep their reputation for excellence.
If your business is facing similar challenges, The TM Group can help. Contact us today to start your digital transformation journey.
