Contact us
Menu Toggle
Menu Toggle close
+

Let’s talk shop

Corporate
Headquarters
Novi, Michigan

40200 Grand River Avenue
Suite250
Novi, MI 48375
Phone: 248.489.0707
Support
888.482.2885
Grand Rapids, Michigan
1514 Wealthy Street
Suite 218
Grand Rapids, MI 49506
South Bend, Indiana
1251 North Eddy Street
Suite 200
South Bend, IN 46617

Services

As a trusted Microsoft partner, The TM Group specializes in seamless implementations, tailored training, and ongoing support. We are dedicated to helping our clients not just achieve their goals, but surpass them. Since 1984, we have provided organizations with the very latest solutions to improve their business processes. 

team-group-small1

Our Process

Based on decades of experience, we've perfected an implementation process which fuels our clients' success and our reputation as one of the most accomplished Microsoft Dynamics partners.

Learn more

Evaluation, Design & Implementation

Solution Proposal

We will help you determine whether Microsoft Dynamics is the right fit for your organization. During this evaluation process, we will work together to gain a thorough understanding of your business processes. This collaborative approach ensures our proposed solution will be configured for optimal success, maximizes its ROI and best aligns with your goals.

Planning & Design

Our Implementation Planning Study involves detailed discussions with your team to document your processes and critical requirements. This collaborative approach identifies potential high-risks and complexities. The outcome is a comprehensive project roadmap that mitigates typical project risks and guides the successful delivery of your Dynamics solution.

Statement of Work

The SOW is a mutually agreed upon plan that establishes expectations and timelines before the implementation begins. Ensuring all parties have a clear understanding of the project's scope, deliverables, and responsibilities, it serves as a roadmap that provides a structured framework to guide the project from start to finish while minimizing misunderstandings or scope creep.

Collaborate & Configure

While we set up and configure the solution, our clients are never out of the loop and stay updated through weekly status calls and design sessions as needed. We follow a collaborative model for implementations and work closely with your team while we configure, customize, and integrate the solution according to the guidelines set in the signed SOW.

Data Migration

No key business data is left behind as we work together to determine the right information and amount to import. We provide import templates for master files. You are responsible for supplying clean data, and we ensure the data remains unchanged during import. For smaller data sets, such as a chart of accounts, we may recommend manual entry as a learning opportunity.

Reporting

Defining your financial and operational reporting requirements starts at the beginning of a project when we gather the organization's KPIs and required managerial reports. The system is then configured to report on these KPIs and operational reports are delivered throughout the project. Financial reports are provided soon after the new system’s Go-Live date.

clients-hero-1

User Adoption

Ensuring employees embrace new technology is critical for maximizing its value and achieving business goals. When teams fully adopt a business system, organizations will experience increased efficiency, improved workflows and a stronger return on investment.

Learn more

Training and Go-Live

User Training

Whether training is done on-site, remotely, or in a classroom, we will provide the method that best fosters your staff's understanding and user acceptance of the Microsoft Dynamics solution.

User Acceptance Testing

Working together with your team, we will jointly define a series of testing scenarios to be created and run. Typically, these scenarios are based on your business routines.

Go-Live & Closing

Launches can be stressful, which is why our project team remains readily available throughout the Go-Live period. After Go-Live, we’ll host a project closing meeting to seamlessly transition your team from implementation to support, ensuring that your future support tickets are promptly logged and resolved by our help desk.

training-v1-tmg

TMG SmartCare

As a certified Microsoft partner, our services go beyond the implementation and go-live to provide continuous learning and support services that empower your team to fully leverage their Dynamics solutions and drive long-term success.

Our Projects

Ongoing Support

Help Desk

We offer comprehensive Dynamics help desk support to ensure your business continues to thrive after system go-live. Our dedicated support team is available Monday through Friday, 8:00 AM to 5:00 PM ET, providing everything from troubleshooting to ongoing training to help you maximize the value of your Dynamics solution and keep your operations running smoothly.

Upgrades

For decades, TMG has provided specialized upgrade services for Microsoft Dynamics GP and SL to ensure our clients' systems remain secure and up-to-date with the latest features. With cloud-based software, upgrades for Microsoft Dynamics 365 Business Central, Sales, and Marketing are coordinated with our team and Microsoft.

CRS Program

TMG's Client Relationship Success Program is designed to foster strong, long-term partnerships by providing personalized support and strategic guidance. Through annual check-ins, client events and proactive communications, we help clients maximize the value of their Dynamics investments and achieve their business goals.

“When you’ve been with the product for a really long time, you experience other partners.  I appreciate the expertise that TMG has because it’s different and far better and we appreciate you! When you need the advanced help, it’s really great to have someone that really knows what they’re doing!”

CFO at a Service Organization

"I cannot imagine working with any other partner! Your team has been absolutely fabulous to work with and I could not have asked for more."

IT Manager at a Family Office

"We sometimes feel like we are your ONLY client, based on how responsive and caring you are. We know exactly who to call and you're always there for us!  We give you a 10+."

Controller at a Hospitality Company

“When you’ve been with the product for a really long time, you experience other partners.  I appreciate the expertise that TMG has because it’s different and far better and we appreciate you! When you need the advanced help, it’s really great to have someone that really knows what they’re doing!”

CFO at a Service Organization

Our Projects

Integrating Microsoft Power Apps Into Dynamics GP To Modernize Invoice Approval Processes for a Construction Materials Supplier

Integrating Microsoft Power Apps Into Dynamics GP To Modernize Invoice Approval Processes for a Construction Materials Supplier

Streamlined invoice approval processes with Power Apps integrated with Dynamics GP for enhanced efficiency & mobility for construction materials firm.

A Journey to cloud ERP: Transforming Automotive Distribution

A Journey to cloud ERP: Transforming Automotive Distribution

Discover how a multinational automotive distributor transformed its operations by migrating from Dynamics SL to Dynamics 365 Business Central with The TM Group's expert guidance.

Gaining Family Office Efficiency With Microsoft Dynamics 365 Business Central

Gaining Family Office Efficiency With Microsoft Dynamics 365 Business Central

The Client A well-established single-family office (SFO) faced significant challenges in modernizing their accounting and data management systems.

Marketing Services and Branding Company Streamlines Reporting With Microsoft Dynamics 365 Business Central

Marketing Services and Branding Company Streamlines Reporting With Microsoft Dynamics 365 Business Central

Marketing company boosts efficiency and reporting accuracy by transitioning from Microsoft Dynamics GP to Business Central with guidance from The TM Group.

International Nutraceutical Importer Tackles Inventory Challenges With Microsoft Dynamics 365 Business Central

International Nutraceutical Importer Tackles Inventory Challenges With Microsoft Dynamics 365 Business Central

Nutraceutical importer overcomes inventory and compliance challenges by implementing Dynamics 365 Business Central with a tailored solution from TMG.

Air Services Provider’s Skyward Journey With The TM Group

Air Services Provider’s Skyward Journey With The TM Group

TMG empowered an air services provider to expand into Africa by implementing Business Central and streamlining multi-currency and integrating billing.

Scheduling Loads is Easier than Ever for Trucking Brokers with Microsoft Dynamics 365 Business Central at the Wheel

Scheduling Loads is Easier than Ever for Trucking Brokers with Microsoft Dynamics 365 Business Central at the Wheel

For the accounting back office to complement the Amous TMS system, The TM Group recommended Microsoft Dynamics 365 Business Central.

Single-Family Office Streamlines Accounting Processes and Workflows with Microsoft Dynamics 365 Business Central

Single-Family Office Streamlines Accounting Processes and Workflows with Microsoft Dynamics 365 Business Central

A family office moved from Microsoft Dynamics GP to Business Central with TMG's guidance, streamlining accounting, reducing errors and boosting efficiency.

Health Care Organizations Find Savings and Simplicity by Switching to Microsoft Dynamics Business Central 365 from Microsoft GP

Health Care Organizations Find Savings and Simplicity by Switching to Microsoft Dynamics Business Central 365 from Microsoft GP

Community mental health organizations find savings & improved reporting by switching from Microsoft GP to Business Central with TMG's implementation plan.

Nonprofit Centralizes Data Management through Microsoft Dynamics 365 CRM

Nonprofit Centralizes Data Management through Microsoft Dynamics 365 CRM

Nonprofit enhances data management and event planning through Microsoft Dynamics 365 CRM that improves decision-making and operational efficiency.