Long Live Dynamics GP, Good News for Regular Users

There is a lot of confusion and misinformation about the future of Microsoft Dynamics GP, and if all clients should be planning to transition to Microsoft’s  new cloud offering Dynamics 365 Business Central? Given the variety of advantages Dynamics 365 Business Central offers (cloud-based, remote compatibility, Office 365 compatibility, etc. ), the decision of whether or not to transition is not an easy or quick one. Although the functionality of the two different solutions is very similar, there are things like Payroll in GP that are not included in Business Central – although payroll is available as an add-on product.

But fret not, as Microsoft Dynamics GP is officially here to stay — so you have time to evaluate whether it makes sense for your organization to transition to Microsoft Dynamics 365 Business Central.

As Microsoft recently announced in a blog post, Microsoft is moving forward with its Modern Lifecycle Policy for Dynamics GP. This means that Dynamics GP will continue to be enhanced with ongoing updates, as you have come to expect from this enterprise resource planning solution, including bug fixes, security patches, customer support and tax updates.

Even though Microsoft Dynamics GP was enrolled in the Modern Policy framework in 2019 — as opposed to Fixed Lifecycle, in which support comes to an end by a specific date — Microsoft hadn’t released much official details on Dynamics GP’s lifespan, making some worry about the application’s future. But that’s no longer the case, as Dynamics GP support will continue through at least 2028, as noted on Microsoft’s website.

Regardless of your industry or what tech tools you use, the speed of technological advancement can be a double-edged sword. On the one hand, the ability to get more out of a given product enhances productivity and ease of usage. But on the other hand, the need to constantly upgrade or maintain on-premise systems can be challenging, especially when you have your regular job to do while trying to also stay up on new functionality, maintenance releases and current network infrastructure.

 

Why it may make sense to stay with Dynamics GP

But newer isn’t necessarily always better. No one knows your business better than you do, and if Microsoft Dynamics GP is working for you, you shouldn’t feel compelled to make the switch to Business Central. And Microsoft isn’t forcing you to change for change’s sake.

If you want to embrace the cloud and stay on GP, we also have an option for you. Our partner Njevity offers PowerGP which has a migration tool for existing Dynamics GP customers that want to go to the cloud. Whether you’ve been using Dynamics GP for a year or two, or you have 20+ years worth of GP history, PowerGP Online can migrate all your Dynamics GP data to PowerGP Online allowing you to enjoy the benefits of the cloud today, keep all of your data, and stay with a familiar and reliable solution.

In some ways, any of the options of staying on GP, moving GP to the cloud with Njevity PowerGP, or transitioning to Business Central are good decisions; there is literally no wrong answer once your business requirements and ROI are taken into consideration. Both Dynamics GP and Dynamics 365 Business Central are similar from a functionality and user interface perspective, but they are still two completely different systems. Transitioning to Business Central is not simply an upgrade to GP. This is a new system project with setup decisions to be made, data to be migrated and user training to be conducted before going live on the application.

 

The cloud may persuade you to switch

Perhaps the biggest difference between Dynamics GP and Dynamics Business Central is the fact that the latter is cloud based. Being a cloud solution, once the client is on Business Central, there are no upgrade projects that need to be conducted moving forward because Microsoft will keep the system current and there will be no need to replace on-premise servers every three years. The convenience and simplicity of the cloud is often the catalyst for those who are on the fence about making the switch.

Either way, The TM Group can transition you to Microsoft Dynamics 365 Business Central or help you get more out of your Dynamics GP. We are happy to offer our insights and evaluate the return on investment of each option to determine what solution makes the most sense for your business. We’ve assisted hundreds of organizations, across many major industries, with this process since our founding. Contact us today to learn more about our consulting and support services. You can also take a look at some of our project profiles, which will give you a better idea of how we help our clients maximize enterprise resource planning software depending on their budget and goals.

The TM Group is Featured in Accounting Today’s 2021 VARs 100 List

The TM Group was featured in Accounting Today’s 2021 VARs 100 list.

According to Accounting Today, 2020 brought millions of businesses rushing to get to the cloud, so it’s no wonder resellers were kept busy throughout this 2021 season.  These top 100 VARs were “serving crucial lifelines for their clients in more ways than one even as they faced their own challenges” – Accounting Today.

Accounting Today chooses their top 100 VARs based on revenue, number of offices, and staff size.  These top VARs are chosen from organizations who focus on CRM (Customer Relationship Management) & ERP (Enterprise, Resource, Planning) .

Read more here – https://www.accountingtoday.com/data/the-2021-accounting-today-var-100

THE TM GROUP HAS BEEN NAMED TO THE BOB SCOTT’S TOP 100 VARS FOR 2021!

The TM Group, Inc. has been named to the Bob Scott’s Top 100 VARs for 2021. The Top 100 resellers are chosen from organizations specializing in the sale and implementation of Enterprise Resource Planning (ERP) and accounting software.

“We want to congratulate this year’s class of Bob Scott’s Top 100 VARs,” said Bob Scott, executive editor of ERP Global Insights (formerly known as Bob Scott’s Insights). “This selection represents recognition of leaders in this important field.”

The selection is based on annual revenue generated by each reseller. A special report that includes names of the organizations selected for this year’s Top 100 list, ranked by revenue, is downloadable at http://www.erpglobalinsights.com.

This report is made possible by the continued support and cooperation of our readers and by our sponsors: Acumatica, Avalara and  Sage.

Bob Scott has been informing and entertaining the mid-market financial software community via his email newsletters for 22 years. He has published this information via the Bob Scott’s Insights newsletter—now known as ERP Global Insights—and website since 2009.

He has covered this market for nearly 30 years through print and electronic publications, first as technology editor of Accounting Today and then as the Editor of Accounting Technology from 1997 through 2009. He has covered the traditional tax and accounting profession during the same time and has continued to address that market

keyboard

How Microsoft Dynamics 365 Business Central Lent a Helping Hand to a Commercial Mortgage Provider

The Client

Located in the south-central U.S., this client is a commercial real estate lender that specializes in mortgage products for multi-family dwellings, such as senior housing and health care facilities.

The Challenge

As an entity that provides financing opportunities for its customers, much of this client’s work processes involved tracking loan premiums. The client had been implementing Workday, which its parent company was already using. Geared for larger organizations and enterprises, Workday is an American on?demand financial management and human capital management software vendor geared toward large, enterprise organizations.

However, the client wasn’t impressed by Workday’s capabilities. While it had more bells and whistles, a year and a half of experience with trying to implement the platform was proof positive that the solution wasn’t working for this company in terms of maximizing its operations overall efficiency. It wanted something that allowed it to work more independently, which Workday simply wasn’t doing.

The Solution

When the client approached us at The TM Group, and told us of its expectations and why Workday wasn’t working, we offered an alternative: Microsoft Dynamics 365 Business Central. The beauty of ERP software is its capabilities; it allows organizations to do more so they can get a better handle on their company’s day-to-day management needs. As a solution that is available via the cloud — as well as on-premises — Business Central tools can be leveraged from anywhere.

One of the more useful tools in Business Central is Dimensions. This feature makes tracking transactions, cost accounting and other processes simple and more organized by assigning values to virtually any data point that desired collected. It also helps with report creation and filing. Cost tracking — or more specifically, loan premium tracking — was a major chore for this client. Dimensions made the chore less of a hassle and faster to complete.

Microsoft Dynamics 365 Business Central’s tools go well beyond Dimensions; it also boasts Jobs, which is ideal for their project tracking, reporting and invoicing-related activities.  Accessible through Project Management, Jobs help with planning, tracking, reporting and billing, all tasks that were relevant to the commercial real estate lender; it used Jobs primarily for project tracking. Thus, when it extended financing to borrowers, Jobs allowed the company to track that loan product by assigning it a job number.

This allowed the firm to accumulate the costs of a loan so it can figure out the true costs of processing the loan pre-emptively. This gave the client more insight and visibility into its operational costs so it could plan accordingly in terms of cash flow and accounts receivable. Dimensions can provide several of the same capabilities that Jobs can, but since several of the lender’s tasks were being addressed by Dimensions, Jobs served as a convenient alternative.

Finally, Microsoft Dynamics 365 Business Central made payables management less complex thanks to AMC Banking. Users can now more easily get all their banking activities accomplished thanks to the AMC Banking/Microsoft partnership, be it submitting payments, account transfer, bank statement retrieval and other solutions (e.g. ACH, remittances, wire transactions, etc.). This was yet another way Workday didn’t measure up.

While we are still working with this client, the bottom line is this: Microsoft Dynamics 365 Business Central worked when Workday didn’t; it can work for you, too. If you’re interested in learning more about this ERP or want to arrange an integration, contact The TM Group today.

How Ben Franklin’s Life WOULD HAVE Been Much Easier, Had He Used Microsoft Dynamics 365

 

Founding Father Benjamin Franklin, here. You guys really have it made in the digital age. It took me YEARS to develop the Bifocals & don’t  get me started on the Lightening Rod. If only I had cloud-based Microsoft Dynamics 365 Business Central and Customer Engagement. Genius would surely have struck a whole lot sooner. It’s a software suite that can make any organization work smarter. It’s Revolutionary!

How Finance Teams Are Leveraging Technology in 2021

From supply chains to travel to life in general, just about everything slowed down dramatically during the COVID-19 crisis. But one phenomenon never stopped; in fact, it intensified: technological advancement.

Be it in the form of wireless connectivity, automation, machine learning or video conferencing tools, technology was heavily relied upon throughout the pandemic to help businesses, schools, health care centers and business employees overcome the challenges the pandemic created. Based on workers’ feedback and many companies’ overall performance, technological innovation proved its mettle. To cite just one example, 33% of remote workers — who adopted a 100% work-from-home model during COVID — would consider quitting their jobs altogether if their employers require them to return to the office full-time, according to a recent poll conducted by Robert Half.

The indispensability of tech in the achievement of goals — and the generation of overall productivity — may explain why finance teams, in particular, are aiming to prioritize and optimize digital capabilities in 2021, according to a recent report from Gartner.

In a poll of approximately 173 chief financial officers from around the world, more than 80% of respondents said advanced data analytics and tools represent something they intended to focus more on in 2021, Gartner found. But in order to maximize these capabilities, finance teams must know how to use those solutions effectively. Thus, 60% of CFOs in the Gartner study noted that accelerating their teams’ digital capabilities was also atop their agendas.

Alexander Bant, chief of research for the finance division at Gartner, said tech tools are only as good as the individuals and practitioners using them.

“Digital transformation is a two-part equation involving not only the technologies themselves, but also ensuring they have the staff who know how, when, where and why to leverage these new technologies,” Bant explained.

CFOs turning away from manual and toward AI

One way finance teams intend to leverage tech is in terms of time management: in other words, by reducing manual processes or eliminating them entirely. In a separate poll conducted jointly by CFO Research and AppZen, 90% of the senior finance executives and CEOs questioned said minimizing time-consuming accounting processes was a main objective for them moving forward. Despite the fact that more efficient tools are out there that don’t require as much legwork — such as AI-based invoice processing and expense auditing — just 41% of CFOs said they were currently taking advantage of them. As a result, almost 45% said processing an invoice from beginning to end typically took them up to seven days or more.

Distributed ledger technology

Another capability finance teams plan on utilizing to a far greater extent is distributed ledgers. These digital systems record various transactions and synchronize them across a shared network. This way, anyone who has access to the system can see the updated changes in real time. Tasks like tax collection, tax preparation, property deeds and social benefit distribution are all functions that distributed ledger technology can make more efficient and less time consuming. Not only accounting functions are affected, manufacturers can leverage distributed ledger technology for order fulfillment, inventory management and the like. In the CFO Survey Report, 40% of respondents expressed regret they hadn’t invested more in distributed ledger technology in the previous five years.

Cloud-based technology
While cloud-based technology is nothing new, businesses of all sizes are using it like never before, especially with the successes that derived from remote work environments during the COVID lockdowns.

Efrian Rivera, CFO for the human resources outsourcing firm Paychex, told Forbes the cloud has made it possible for staff to access data from wherever they are, and on any device. Paired with AI, finance professionals can “spend more time on value-added work, such as analyzing the data and drawing useful insights.”

Bottom line: Technology allows more businesses to get more done in less time. That’s what makes enterprise resource planning tools like Microsoft Dynamics 365 Business Central so special. Microsoft Dynamics 365 Business Central combines all the productivity tools to manage finances and streamline operations so you can thrive. The TM Group can help you leverage technology better. Contact us today to learn more about Microsoft Dynamics 365 Business Central and all it can do for your business in 2021 and beyond.

Go and Grow with the Dynamics 365 Business Central Mobile App

No day is the same for the average small or mid-sized business. Tasks may take you from one place to the next and back again, with little time to take a breather back at the office.

Whatever the nature of these on-the-go responsibilities happen to be, you need a mobile solution that will allow you to maintain visibility into your busy business without having to use your desktop. For that, there’s Microsoft Dynamics 365 Business Central mobile app (D365 BC Mobile app).

What is the Microsoft Dynamics 365 Business Central Mobile app?

Compatible with virtually all smartphones and tablet devices, the Dynamics 365 Business Central Mobile app is not a replacement for the normal Business Central Web Client . Instead, it enables businesses and employees to use a mobile or tablet to gather, access, record and interpret data from wherever they are, in real-time.

How does the Microsoft Dynamics 365 Business Central app work?

Whether you’re an insurance agent, electrician, delivery driver or dog-sitter, service in the field doesn’t come to you — you go to the work. And just as you wouldn’t arrive to a job without your needed equipment, the D365 BC Mobile app gives you the business function access needed to get things done.

From looking up customer pricing and closing a sales quote, to submitting an invoice and reviewing inventory levels, Microsoft’s mobile app solution allows you to complete a wide variety of operational tasks so you can maximize productivity and minimize downtime. Unlike the full web client of D365 BC, which really requires a laptop or PC, the easy-to-use D365 BC mobile app gives you the freedom and flexibility to get more back-office work done when you’re away from the office.

How can Microsoft Dynamics 365 Business Central enhance customer satisfaction?

Regardless of your industry, keeping your customers happy is pivotal to growth. One way to go about this is by maintaining relationships and a paper trail for follow-up visits.

The D365BC app makes this seamless. Say you run an appliance business and are contacted by a past customer, but the last interaction was several years ago. With a few simple keystrokes, you can obtain all the information on the client that is relevant to their needs of the moment. This allows you to check the sales history, ensure they’re current on bills and invoices and confirm their location. If they have since moved since your last visit, you can make the appropriate updates.

Maybe you run a renovation company and a potential client would like to discuss a quote on a project they would like you and your team to tackle.  This can be done easily by selecting the ellipsis at the bottom of the screen — if you’re using a smartphone — which opens up a list of actions, just as you would using the desktop or laptop version of D365BC. From there, you can select “sales quote” to create a new quote and then fill in the appropriate information to generate the price report that your new or prospective client wants.

The ability to do this on the spot not only enhances your efficiency but provides your prospects with the accuracy and speed that they’ve come to expect.

What kinds of businesses could utilize the Microsoft Dynamics 365 Business Central Mobile app?

You don’t have to be a field service entity to take advantage of the D365BC mobile app. The mobile solution is for any small or mid-size business looking to enhance productivity and increase visibility into ongoing operations. Here are just a few of the industries whose products and services are ideally suited for the D365BC app:

  • Retail
  • Health care providers
  • Grocery
  • Family offices
  • Not-for-profit organizations
  • Automotive suppliers
  • Manufacturers
  • Hospitality
  • Distribution
  • Educational facilities
  • Dining establishments/restaurateurs
  • Foundations

You name your line of work, the D365BC mobile app can be a game-changer for how your business gets tasks accomplished.

Can the D365BC mobile app do everything that the desktop version can?

Not quite. Generally speaking, you’ll be impressed by the sheer number of tools, actions and resources available on the app. It’s almost like having your desktop in your pocket. However, there are some limitations.

For example, the mobile version doesn’t allow you to select multiple record lists like the web solution will. Matrix controls are also exclusive to the traditional deployment, as is role explorer. The tablet and phone designs are meant for lighter business tasks.

For the most part, though, the application is quite versatile; lists, worksheet pages, scope of actions and so many other concepts can be called up seamlessly.

If you have any questions about the Microsoft Dynamics 365 Mobile app or any of the Dynamics CRM and ERP solutions, The TM Group is here to answer them. Contact us today.

grant management

Microsoft Dynamics 365 Business Central for Grant Management

Do you run a not-for-profit (NFP) that must account for grants you receive from foundations or government agencies? If you answered “yes” to this question, you undoubtedly know that managing the financial aspects of grants requires a lot of preparation, organization and regimentation to keep all the particulars in order so you can provide the proper grant reporting required by grantors. And the more sources of funding you receive, the more complicated the management process can become from a standpoint of reporting, accounting and tracking.

Microsoft Dynamics 365 Business Central can make the grant juggling act a lot simpler, streamlined and straightforward. But before we get into the details of how Microsoft Dynamics 365 Business Central works, let’s dig into what this accounting and enterprise resource planning (ERP) solution is all about.

 

What is Microsoft Dynamics 365 Business Central?
Microsoft Dynamics 365 Business Central (D365BC) is a next-generation ERP software system that helps users — typically small- to mid-size organizations — with ongoing management responsibilities. Available both in on-premise deployment or as a cloud-based format, Microsoft D365BC is the gold standard in ERP software; it delivers integrated functionality and maximum visibility into your operation’s core functions. These include, but are not limited to, accounting, purchasing, sales orders, human resources, service management, project accounting and even manufacturing – if needed. These are all modules that are included within the system.

 

In what way can Microsoft D365BC help with grant management?
Although this ERP solution doesn’t have a “grant management” module, it does include projects and financial dimensions which can be used for grant management to simplify the tracking, reporting and accounting tasks that are associated with receiving grants. If you’re the recipient of a grant and those funds came from another not-for-profit or the government (state or local),  Microsoft D365BC can help you demonstrate accountability. In doing so, this may help you attract future funding for your next big initiative that will require money to get off the ground.

 

How many grants are awarded each year in the U.S.?

Grants are an industry unto itself. Indeed, according to the most recent government figures available, there are over 900 federal grant programs in the U.S. alone and more than two dozen different grant-making agencies. And in 2019, the federal government distributed approximately $720 billion to state and local governments for grant-related purposes. Among foundations that awarded grants in the same year, the total was $75.7 billion, or 17% of total giving, according to the National Philanthropic Trust.

That’s a lot of grants to stay on top of; and Microsoft D365BC dimensional accounting and project accounting modules can make it all smoother, simpler and faster thanks to the power of automation.

Now that you know the general gist of grant management, what specifically makes grant management so grand when using Microsoft Dynamics 365 Business Central? Here are just a few of the reasons:

  1. Centralized fund management and access

If you’ve used grant-making or tracking software before, you may have had to use several at once, as some only perform certain tasks. Not with D365BC and it’s dimensional accounting. You can store and record data from a centralized location, which makes that information easily accessible and available to anyone who needs it, regardless of where they may be. And since that data is fully updatable, users can be confident that what they report is accurate and up to the minute.

  1. Budget overrun awareness

Cost overruns are always a concern regardless of what business or organization your operating; grant tracking is no exception. You can be warned of when you’re running out of funds by setting up an automatic alert. This feature is fully customizable so you can input your budget and the system will tell you when funds are getting too low for comfort.

  1. Build comprehensive reports

An audit trail is critical to the grant management process, both for your not-for-profit’s recordkeeping and the compliance aspects that are involved. In short, where there are grants, compliance protocols follow. The system allows users to seamlessly generate reports that hold up to regulatory scrutiny so they’re accepted without an issue. Whether it’s governmental regulations, grant makers’ reporting requirements or standards established by the Financial Accounting Standards Board, you can be confident your reports can be configured to comply with the rules you need to follow.

  1. Maintain ongoing visibility into how funds are used

Perhaps the grant you received is for an outreach program and you want to have some insight into how the funds are spent. The dimensions functionality of D365BC can allow you to isolate data so that you can see how that money was put to use over the course of weeks or months. All you have to do as you enter accounting transactions is tag the associated grant dimensions so you can see where the funds were spent and how much, from office supplies to transportation or wherever the grant monies are being spent.

These are just a few of the grant management advantages that are available through D365BC. The TM Group can tailor the solution for you so it’s a perfect fit for you organization. Please contact us today to learn more.

P.S. If your organization is a nonprofit or non-governmental organization with the recognized legal status of a 501(c)(3) under the United States Internal Revenue Code, you may qualify for special NFP pricing. Follow this link for more details.

Office Furniture

Furniture Supplier Achieves Independence and Optimized Inventory Management with Microsoft Dynamics 365 Business Central

The Client
A subsidiary of a multinational company located in Europe, this client specializes in pre-molded design furniture and serves as its parent organization’s U.S.-based distributor.

As a startup with only four employees at its local office and one customer making the majority of its sales, the company’s main long-term goals were to establish a broader network of outdoor furniture dealers to expand its footprint and grow its customer base. It also aimed to set up the technology that would allow personnel to maximize their overall output and productivity.

 

The Challenge
To do that, though, the client needed to build up its on-site inventory. All the orders the company received were by phone or the internet, but the actual shipments came directly from its headquarters in Europe rather than from its U.S. location. By keeping more products on hand, the client could establish shorter lead times and deliver orders far faster and for less money.

Prior to working with us at The TM Group (TMG), their books were managed by an accounting service that utilized Quickbooks, the software package created by Intuit. However, despite its name, Quickbooks wasn’t living up to its billing, as the various business functions and other tools that come with the system weren’t in line with the client’s growing and ongoing business needs.

Quickbooks was very basic and not designed to manage the volume of orders and inventory the client anticipated dealing with in the weeks, months and years ahead. Also, since the company planned to handle accounting internally moving forward, it needed a software solution that was personalized for their in-house use.

By handling its own accounting processes, the client could reduce operational expenses. Depending on the size of an organization, the cost of outsourcing accounting can cost thousands of dollars in the average year. Centralizing accounting had the potential to save the client some serious money, which could be put toward other uses that can help it grow and operate on its own.

 

The Solution

As an alternative solution, the client decided to go with Microsoft Dynamics 365 Business Central, the enterprise resource planning system designed for small and mid-sized organizations. Deployable as on-premises or the cloud, this solution is actually the newest generation of Microsoft Dynamics NAV, the same ERP the client’s parent company had been using with some success for several years, albeit an older version.

As a separate legal entity with its own set of rules and regulations to follow by being based in the U.S. as opposed to Europe, the client felt it only made sense to set up its own ERP, rather than work from its parent company’s system.

One of the best aspects of Microsoft Dynamics 365 Business Central is its universality. From modules like general ledger to supply chain management and job management, Microsoft Dynamics 365 Business Central is truly an all-in-one ERP solution.

For this client, though, the main focus was on getting the basic accounting tools in place so that it could start operating more independently.

The way we at TMG went about this was by working alongside the client throughout the implementation process. Traditionally, installing an ERP solution gets all the modules running at the same time, which then allows the client to go to work once they’ve received the relevant training and understanding of how all the modules work. Here, however, the implementation was handled in more of a phased approach, starting with only the basics needed to operate.

Once the core modules were in place, we moved to other areas like invoicing, payroll and other functions that could be added later.

 

The Result
Consequently, this client’s scope of work is ongoing, but thus far, the phased implementation has enabled them to work more independently from their parent company, and better serve the inventory demands of their U.S.-based clientele. This effort also enables the client to better understand their true inventory expenses by leveraging the landed cost feature of Business Central, which helps track product costs in a more granular and accurate fashion by factoring in other aspects relating to importing their products (e.g. duties, insurance, etc.).

We will soon be implementing additional Business Central functions that make sense for the U.S. subsidiary, as well.

Even though Microsoft Dynamics 365 Business Central is designed for small to mid-sized businesses, there is a perception that it is not ideal for start-ups or organizations with only a handful of employees. In reality, this project demonstrates that the solution can be right-sized and personalized to any size organization’s framework and grow along with it, since Business Central is fully scalable. In fact, the success of this project for the US subsidiary with Business Central has inspired its parent company to upgrade from its older on-premise version NAV to the latest version of Business Central on the cloud.

No matter what industry or stage your business is in, Microsoft Dynamics 365 Business Central and The TM Group can help your company work better. Turn to TMG to handle your implementation. Contact us today to learn more.

 

Diminish Downtime and More with Microsoft’s HoloLens and Dynamics 365 Field Service Mobile Technologies

As a small-business owner with tight deadlines, there’s no time for downtime. When you make commitments to clients  — who have their own make-or-break deadlines — you can’t afford to be late; patience ceases to be a virtue when being behind schedule becomes contagious. What’s more, downtime adds up, costing organizations in all industries an average of more than six hours per day in lost work productivity, which translates to 31 hours per week, according to The Washington Post.

But what if you had a technology solution that could stop downtime dead in its tracks? Better yet, what if you could remotely diagnose or resolve customers’ problems without having to send out a technician at all? By leveraging three of Microsoft’s latest state-of-the-art technologies, the Microsoft HoloLens, Microsoft Dynamics 365 Remote Assist and Microsoft Dynamics 365 Field Service; you can minimize customer’s downtime, maximize customer satisfaction and improve your bottom line.

What is Microsoft Hololens?
From the tech creation experts at Microsoft, HoloLens is a mixed reality device that you wear as you would a pair of glasses. Using an array of sensors, advanced optics and holographic imagery, HoloLens instantly displays information that users can view peripherally. This lets them work and read simultaneously, without having to look away to consult a manual, for example. In short, HoloLens seamlessly blends and integrates the virtual world with the real world.

How does Microsoft Hololens work?
The tech that gives the HoloLens its augmented reality capabilities resides in its optical sensors.  With those sensors positioned on either side of the headgear, along with a downward-facing depth camera, the HoloLens allows users to seamlessly read text and identify intricate details in images more clearly and easily. It also features an ambient light sensor, HD camera and a holographic processing unit that has more processing power than some of the leading laptops on the market today. The mounted microphones allow users to issue voice commands so wearers can make the processing unit function simply by speaking. It’s ultra-sensitive so it can readily hear you even in loud environments, whether you’re on-site or off-site. 

What is Microsoft Dynamics 365 Field Service?
Microsoft Dynamics 365 Field Service is an application that enhances productivity and accuracy when servicing your clients in the field. Whether you’re in manufacturing, utilities, health care or equipment maintenance, Microsoft 365 Field Service enhances efficiency and expedience by providing your teams with the automation and mobility to complete more service calls, manage follow-up visits, reduce travel time and get more service visits right on the first try. The built-in scheduling portal also can provide your customers with added authority regarding when onsite visits are most convenient for them, which can help to further improve client satisfaction as well as retention. 

Naturally, issues come up now and then that may prevent customers from having you come by to fix what’s broken or replace what’s damaged. Microsoft Dynamics 365 Field Service makes scheduling easy and seamless with a mobile application tool that allows technicians to adjust appointment timelines quickly and conveniently. 

Is there a service request that requires expert attention from your most indispensable personnel? With scheduling and dispatch tools, Field Service enables you to better manage customer service so you can match the best skills to the toughest of on-location challenges. 

From time tracking to communication tools to analytics for reporting on key performance indicators, Microsoft Dynamics 365 Field Service will help your team become a more well-rounded one, setting them up for success from start to finish.

What is Microsoft Dynamics 365 Remote Assist?
Microsoft Dynamics 365 Remote Assist is an all-in-one solution that empowers field service teams with the tools they need to collaborate, diagnose and resolve calls in real-time. Deployable and downloadable on a variety of handheld devices, tablets and the HoloLens, Microsoft Dynamics 365 Remote Assist provides you with the mission-critical information you need to know at the moment you need it. The intuitive on-screen interface and workflow give you ready access to relevant documentation you can leverage in the virtual world, and enable you to move it to the real world.  Imagine being able to virtually walk a customer’s site as if you were there live and in person. You and your team can do that and so much more with Microsoft Dynamics 365 Remote Assist, reducing hassle and streamlining your diagnostic business processes.

Now imagine how proficient and efficient your field service team could become by leveraging all three? The TM Group can help to make that happen. In fact, we’re in the midst of piloting these technologies with an equipment manufacturer that is looking to implement Remote Assist and HoloLens to remotely support its customers. 

If you have any questions on Microsoft HoloLens, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist or how they can improve your business, please contact us